Show HN: HackerChurn – which SaaS tools HN wants to cancel

Posted by drewlem 3 days ago

Comments

Comment by drbscl 3 days ago

Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.

Comment by drewlem 3 days ago

[flagged]

Comment by Tenemo 3 days ago

+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.

Comment by halflife 3 days ago

I just checked the first comment about crowdstrike, and it’s not generally a negative review (https://news.ycombinator.com/item?id=50315965). I think this app confuses a negative connotation of a post, with a mention of a product inside that post and assumes the negativity is towards the product.

Edit - I checked a few more and it’s a total crapshoot, some of the comments are just informative, not negative at all. I wouldn’t trust this list.

Comment by speedgoose 3 days ago

Popular services get more complaints.

Comment by weitzj 3 days ago

Interesting idea. Maybe you can normalize the results by popularity. More people have Jira installed and therefore there will be more complaints.

Comment by Exoristos 2 days ago

Bold gambit picking Jira as your champion.

Comment by laxmena 3 days ago

Citing the real source HN comments will be helpful.

Comment by drewlem 3 days ago

Good call. Each row now links to every comment we counted as a complaint, so you can check them one by one.

Comment by ciefa 3 days ago

+++

Comment by tmpz22 3 days ago

The only surprising absence for me was Datadog - the category I expected (high touch sales team, egregious margins, IPO or private equity pressures) is else wise pretty well represented.

Comment by drewlem 3 days ago

Surprised it's not higher too. It's at #51 with 13 complaints.

Comment by eclipticplane 3 days ago

#1 company I am will celebrate once they are replaced in our stack.

"Hey, I talked to one of your engineers" tactics is scummy.

Comment by tiffanyh 3 days ago

It'd be good to note which are actually networks (vs products).

LinkedIn, RealPage, etc (on the list) are more so networks than a product.

Comment by sleepybrett 3 days ago

if github isn't at the top of this list whatever tooling you use to find sentiment is broken, fundamentally.

Comment by AznHisoka 3 days ago

While HN has been negative on Github, October was its best month in terms of # of new orgs using it: https://bloomberry.com/data/github/

Comment by drewlem 3 days ago

The rough math is based on % of negative vs. positive sentiment. There's likely a ton of noise around github that diluted the math. I can look into though, thanks for the feedback.

Comment by sleepybrett 1 day ago

well that's clearly dumb as fuck. So if I mention some unknown saas once negatively it shoots to the top of the list?

Comment by tagami 3 days ago

Popular enough to receive critical reviews. Survivorship bias?

Comment by Rapzid 3 days ago

Amazing project! I can finally breath!

Comment by rollulus 3 days ago

I think there is some bias in it: if software is so exceptionally eternally bad that complaining about it is like saying that water is wet, then that will lead to fewer complaints. Yes, I’m looking at you, JIRA.

Comment by joshstrange 3 days ago

New review submission is broken, give generic error. I never miss an opportunity to complain about the dumpster fire that is ClickUp but I was unable to submit my 1-star review.

Comment by drewlem 3 days ago

Just pushed an update. Should work now. Lots of traffic on the page now, thanks for the heads up.

Comment by pop123-ux 3 days ago

where have you gotten the idea to build this in the first place, lol

Comment by drewlem 3 days ago

Lol. 6 months of hearing 100s people complain about their SaaS stack, trying and replacing and rebuilding part of their stack themselves, moving to AI native alternatives, so wanted to see if what I'm hearing lines up with the data.