Namecheap just seized and disabled all my domains
Posted by sashk 3 days ago
Comments
Comment by opengrass 3 days ago
https://news.ycombinator.com/item?id=49028037
Namecheap banned a few domain names purely based on an ambiguous tweet that got 6 likes
https://x.com/Namecheap/status/1489485337885921284
Namecheap suspended Imgur in 2013 for 1 CSAM image out of millions
https://news.ycombinator.com/item?id=5276648
Namecheap snipes your domains
Comment by captn3m0 3 days ago
I'm planning to migrate out.
Comment by wtmt 3 days ago
Comment by assimpleaspossi 3 days ago
Comment by Root_Denied 3 days ago
Comment by jedbrooke 3 days ago
Comment by drdexebtjl 3 days ago
Comment by moralestapia 3 days ago
Where to?
I have like 20 domains with them, this is really bad news for me.
I was at GANDI but they became absolute trash and hostile towards their customers as well, hence why I left for Namecheap.
Comment by Cockbrand 3 days ago
A few years ago, I experienced absolutely stellar service from Gandi when (due to negligence of the previous registrar) I had trouble moving a domain in.
A couple of months ago, my main domain was offline for over a day due to a configuration snag that I could not resolve on my own, and Gandi's customer service now has ridiculously short hours (pretty much only in the morning), took quite a while to respond, and didn't provide much background info on the underlying issue.
I was amazed by the drastic change in quality, and I'll move my domains out soon. Where to is a still open question, though.
EDIT: I just read in a sibling thread that Gandi has been bought by private equity a while ago, that explains a lot.
Comment by FDDTeardown 2 days ago
Comment by dv_dt 3 days ago
Comment by orphea 3 days ago
- Cloudflare
Comment by crossroadsguy 3 days ago
edit: I remember now – I could't even see pricing easily on their domains page and I still can't. If I am picking a domain registrar I'd rather pick just a domain registrar that does normal domain regisrar things (and preferably nothing else, or not much).
Comment by trinsic2 3 days ago
Comment by 8cvor6j844qw_d6 3 days ago
[1]: https://kb.porkbun.com/article/72-how-to-push-a-domain-into-...
Comment by trinsic2 2 days ago
Comment by Sohcahtoa82 2 days ago
Sounds like a great way to prevent domain theft.
Comment by trinsic2 2 days ago
Comment by GeorgeOldfield 2 days ago
Comment by trinsic2 2 days ago
Comment by lysace 3 days ago
Comment by brightball 3 days ago
It's a great place to keep your domain names. Beyond that is up to you.
Comment by cowlevel 3 days ago
Comment by brightball 3 days ago
Comment by cowlevel 3 days ago
Comment by brightball 3 days ago
Compared to the Namecheap and GoDaddy stories, Cloudflare has been a gift to use.
Comment by cowlevel 3 days ago
Comment by brightball 3 days ago
The process is standardized.
Comment by echelon 3 days ago
https://news.ycombinator.com/item?id=38062595
https://news.ycombinator.com/item?id=32470260
https://news.ycombinator.com/item?id=24507411
Looks like I'll be transitioning off of Namecheap now too.
Comment by Pine_Mushroom 3 days ago
Comment by krferriter 3 days ago
Comment by deadalus 3 days ago
Comment by simondotau 3 days ago
Comment by cowlevel 3 days ago
Comment by simondotau 2 days ago
Comment by cowlevel 2 days ago
Comment by Sohcahtoa82 2 days ago
Kiwifarms is literally a doxxing site.
Comment by KronisLV 3 days ago
I wanted something in the EU, so I went with INWX - their UI is quite unintuitive/bad in my eyes though. I guess Hostinger/IONOS/Gandi/... would also be pretty popular for anyone like me.
Comment by hectormalot 3 days ago
I used to use TransIP.nl and while they are still good, they’ve gotten expensive over the last few years.
Comment by rapnie 3 days ago
Comment by account42 3 days ago
Comment by opengrass 3 days ago
S&Ps use MarkMonitor.
Comment by jamesfinlayson 3 days ago
Comment by SteveNuts 3 days ago
Comment by yencabulator 1 day ago
(And since the records are size-limited, per-GB is roughly the same thing.)
"Except for Alias A/AAAA records mapped to AWS services listed below, you incur charges for every DNS query answered by the Route 53 service."
Comment by ufmace 3 days ago
Comment by jamesfinlayson 3 days ago
But for domain registrations alone it's fine.
Comment by basilgohar 3 days ago
[0] Tucows, which stands for "The Ultimate Collection Of Winsock Software"
Comment by rstupek 3 days ago
Comment by user3939382 3 days ago
Comment by intrasight 3 days ago
Comment by brie22 3 days ago
Comment by wyclif 3 days ago
Comment by gizzlon 3 days ago
Comment by Nevermark 3 days ago
Based on just my multi-year experience with a reliable interface.
So anyone else with a view on the company might chime in. But I am writing this because I have been very happy with them. None of the glitchy inscrutable experiences so many companies manage/love to design into their services.
Oh, the checkbox that turns off automatic renewal can take a second or two to register. So not perfect, but close. If that sounds trivial, you have understood why I like them.
Comment by jamiesonbecker 3 days ago
Comment by iLoveOncall 3 days ago
Comment by suprjami 3 days ago
Comment by rationalist 3 days ago
Comment by krick 3 days ago
Comment by rationalist 3 days ago
I just always use a plausible but false and unique answer, which I just keep track of in my password manager.
Comment by BorisMelnik 3 days ago
Comment by GJim 3 days ago
This isn't a good idea....
If using random text, there are many examples of, when asked to answer a secret question, telling the call centre droid "I just hit a few random keys for that one" and this being accepted.
You would do well to assume each call centre droid is a board kid more interested in his co-workers tits than your clever answers to security questions.
Comment by dyllon 3 days ago
Comment by ishouldnotbutk8 3 days ago
Also my real mother maiden name is almost equally hard to comprehend for english-speaking tech support, so it doesn't make much of a difference.
Comment by rationalist 3 days ago
It's plausible, hard to guess, and harder to social enginer than "It's a bunch of random letters and numbers."
Comment by DANmode 2 days ago
- Porkbun doesn’t have this bullshit, how do they get by?
Comment by krick 3 days ago
Also, banks are really different from domain registrars in several important and relevant respects, but, for the record, I don't have to tell it to the banks I use, and if I did, I'd probably be looking for a bank that I don't have to tell it to.
Comment by me-vs-cat 3 days ago
Comment by m3nu 3 days ago
Comment by slekker 3 days ago
Comment by leptons 3 days ago
I've been waiting for the "porkbun screwed me" stories, but haven't seen any yet.
Comment by krick 3 days ago
Comment by czernobog 3 days ago
Are there any decent non-US based domain provider remaining at all?
Comment by xyzzy3000 3 days ago
That is the actual name of the company, not a statement on the scarcity of decent non-US based domain providers.
Comment by kmano8 3 days ago
Comment by 4ggr0 3 days ago
Comment by cowlevel 3 days ago
They also make no secret they have a political slant and use their power to enforce it - they will defend a piracy website from legal attacks but they will take down a neonazi website even without receiving any letter about it.
Comment by bitfilped 2 days ago
ok? Should we not be removing trash from the internet? A company shouldn't need to be told to take down hate speach.
Comment by cowlevel 2 days ago
Comment by Beijinger 3 days ago
Comment by wnevets 3 days ago
I can't believe this is real.
Comment by cowlevel 3 days ago
Comment by ofjcihen 3 days ago
Comment by TZubiri 3 days ago
Comment by neya 3 days ago
Comment by ak217 3 days ago
These days I can't imagine using anything other than AWS or Cloudflare.
Comment by neya 2 days ago
Comment by freecodeio 3 days ago
Comment by TZubiri 3 days ago
If you undercut everyone, they will undercut competitors with the same strategy
If a cheap competitor undercuts a cheap competitor margins will tend to zero
If a competitor is pricing at zero and you need to undercut them, you will operate at a loss
Eventually the company will either shut down, or be liquidated, its valuable assets (the existing contracts and list of customers) will be bought by competitor or Private Equity.
This is common in domains, thousands of registrars get acquired by a megacorp, see NewFold Digital.
So in essence, when the business proposition is being cheap, the natural consequence is the business dying and being sold for parts to a purchaser that will have to degrade the cost to value relationship that got the customers in the first place.
Comment by AnthonyMouse 3 days ago
Consider a market with three suppliers.
Supplier A charges $12.00 and is widely regarded to be The Worst. Their only support is a broken chatbot with a tendency to lock your account at random and their UI is full of dark patterns that trigger hidden fees.
Supplier B charges $12.50 and is widely regarded to be a reasonable operator that will rarely screw you and offers basic no-frills service.
Supplier C charges $20.00 and is widely regarded to be a reasonable operator that will rarely screw you and offers a bunch of convenience features and integration with WordPress or something.
Which one are you going to choose? Maybe C if you want the convenience features, maybe B if you want the lower price, but never A, right?
Now suppose you're B and you want to pick a name that emphasizes that you have a lower price than C.
Comment by TZubiri 2 days ago
How? Magic? No, they operate at a loss for years, (especially if the loss is very marginal, which is the case for selling domains at 10$ instead of 11$).
The profit is pushed in the temporal scale into the future through investment, instead of needing to extract profit instantly at every moment.
This is known as price dumping and it occurs in thousands of industries.
Comment by intended 3 days ago
The market of people who have been burned and value support is <<< everyone else who is just getting stuff done and don’t care, or don’t have the money to care.
Comment by AnthonyMouse 2 days ago
That's what the cynics always say, but do people actually choose A when B is available?
It's not just cars, look at landscaping, cleaning or handyman services, barber shops, etc. These are all commodities. How many coffee shops stay in business by providing poor service and bad coffee?
People mainly pick A when there isn't a B.
Comment by vkou 3 days ago
Is this why Kias are the most popular cars in North America?
Comment by intended 3 days ago
I was lazy and didn’t want to specify the constraints based on the specific economic good.
Comment by vkou 2 days ago
Cost is a factor, but not the only factor or even the dominant factor. Spirit Airlines is, after all, bankrupt.
Comment by lazide 3 days ago
Comment by lokar 3 days ago
Comment by makeitdouble 3 days ago
I'm all for understanding what went down the drain, pondering on the name doesn't help much IMHO.
I'd love to get a bit more info on how CVC Capital Partners handle their purchases, what I get online is extremely generic and non descript.
Comment by vkou 3 days ago
Comment by freecodeio 3 days ago
Comment by teddyh 3 days ago
Big registrars can’t afford any support costs since they prefer to squeeze the price down as far as possible, and therefore they prefer to simply lose or outright drop any customer in case of any and all problems. Conversely, small registrars may charge more, but have better (i.e. actually existing, and sometimes even dedicated and personal) support for when things go wrong, and have a vested interest in keeping you as a customer.
A small registrar might also be so small as to know you personally, which will help monumentally against any social engineering attacks.
Full disclosure: I work at such a registrar, but you’re probably not in our target market.
Comment by vanviegen 3 days ago
Comment by teddyh 2 days ago
A small company might also fit all their employees and infrastructure in the same jurisdiction as yours. Which will make any legal trouble magnitudes simpler to handle compared to an big international company. (This is also simplified by also choosing your domain TLD:s to be similarly aligned.)
Comment by cade 2 days ago
Comment by teddyh 1 day ago
But as I have written elsewhere¹, my company’s home page isn’t even available in English. You are most likely not in our target market.
Comment by port11 3 days ago
Comment by fpoling 3 days ago
Comment by moralestapia 3 days ago
https://news.ycombinator.com/item?id=45118689
I moved out of there a while ago.
Comment by cik 3 days ago
Moved to namecheap. Honestly, they've been great to me, for years, but now I'm worried. The reality is that for all the efforts we put into reducing SPOFs, scaling, and being ready for the inevitable, the registrar system is now a single point chokehold that provides serious risk.
This is especially disheartening when you remember OpenSRS. It explicitly wasn't supposed to be, and wasn't designed to be that way.
Comment by mrloop 3 days ago
Comment by gempir 3 days ago
In the last few years they managed to destroy that reputation though.
Comment by teddyh 2 days ago
Comment by TZubiri 3 days ago
Especially because domain names are not expensive anyways, a dot com (gold standard of domains) has a cost to registrars of like 11 USD right now, so registrars can charge anywhere between 15 USD and 25 USD, maybe you can find one selling at cost at 11USD or at a loss with promotions even!
But we are talking about saving 10$/year? That's less than 1$/mo. Trying to save 1$/mo is strictly in the terrain of underfunding your business, if you can't allocate enough funds so that Domain costs become a non-issue (and a provider like namecheap stops being attractive) then you will fail in a thousand ways, it's not just about domains at this point.
Comment by selcuka 3 days ago
I agree in principle, but businesses commonly own more than one domain name, so the costs add up.
Comment by chii 3 days ago
Your water bill costs more than this. Your toilet rolls cost more than this. And certainly a cleaner costs more than this, if you have a business premise.
Comment by shimman 3 days ago
Comment by harvey9 3 days ago
Comment by sourcecodeplz 3 days ago
so costs need to go down (-human support + ai automation)
and prices go up (they increased i think .com 3 times this year alone)
Comment by m000 3 days ago
Such acquisitions are often due to founders cashing out or retiring, and the first thing private equity does is switch gears to "extraction mode". As such, I would think twice before (a) making a long-term commitment to their services, or (b) spending time applying for a job there.
Comment by devin 3 days ago
Comment by viccis 3 days ago
1: https://ledger.worseonpurpose.com/brands/new-balance "Why Approved" section
Comment by me-vs-cat 3 days ago
Comment by viccis 3 days ago
>I never generate any writing end-to-end with AI.
Absolutely not true. Take the blurb I referenced:
----
Why Approved
Owns factories in a category where almost nobody does, and put $65M into expanding them in 2024. Asterisks stated plainly: US-made is a minority of output; the Made-in-USA claim runs on 70% domestic value against the FTC's all-or-virtually-all standard; and Cristostomo v. New Balance (D. Mass 1:21-cv-12095, Made-in-USA labeling class action) was dismissed with prejudice by joint stipulation on 2024-05-10 — no class certified, terms undisclosed.
----
Pangram gives it a 100%, and it's pretty obvious to a reader that this is AI (specifically Anthropic) generated. "stated plainly", etc.
This is more than just having it smooth out some writing.
Comment by bdlowery 3 days ago
Comment by iltk 3 days ago
Comment by 946789987649 3 days ago
Comment by maxbond 2 days ago
Regardless, when people claim not to have generated something they demonstrably did, that damages their credibility and suggests the document is unreliable.
Comment by viccis 2 days ago
Comment by chaostheory 3 days ago
Comment by magus_stoopr 3 days ago
Comment by selcuka 3 days ago
CrunchBase is usually accurate:
https://www.crunchbase.com/organization/namecheap#financials
Comment by belorn 3 days ago
1) The registrar want to increase its margins.
2) The registry upstream increased their price. For .com, Verisign agreement with ICANN allow Verisign to increase the price by 7% in each of the final four years of every six-year cycle. As such they increased it in 2024 and will do so again on November 1, 2026.
3) The registrar is not a direct registrar and uses a middle man, and the middle man want to increase its margins.
4) The buyer or the registrar is operating on a different currency than the registry, and the registrar is compensating for changes in the currency valuation.
Comment by Geezus_42 3 days ago
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Comment by 0x38B 3 days ago
"WARNING: This site has been known to cause a mind blowing experience. We recommend you prepare yourself mentally and if possible be sitting down. Side effects may include saving money, letting out a chuckle, and sporadic oinking."
Domain related: I regret getting a .io domain for my email and website; with the price increases, it's not far from $100/year. I'm looking to move from Namecheap to Porkbun and to move to a .com domain.
Comment by emilburzo 3 days ago
Same. Mine's less important than email, more for personal projects with a nice URL, but I still feel the pain of switching.
> I'm looking to move from Namecheap to Porkbun
You can already do this today with your .io and pay ~$52 instead of ~$76. It's what I did a few days ago when I saw the crazy renewal price.
It was way easier to transfer the domain than I expected. And if you host DNS somewhere else, without downtime.
Comment by martin- 3 days ago
$50 on Cloudflare where I have mine, so only halfway to $100, but still pretty expensive.
Comment by petesergeant 3 days ago
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Comment by FlyingAvatar 3 days ago
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Comment by Krutonium 3 days ago
The first is a vampire looking to take what was publicly or even privately owned, extract every last dollar and leave the shell with the debt of buying the next victim.
Private Ownership is Valve or Porkbun - The people running the business want to make a profit but not to their own or their customers determent.
Comment by SoftTalker 3 days ago
I mean not always, but that does happen and that's what you hear about.
Comment by degamad 3 days ago
Comment by Grombobulous 3 days ago
Good examples have come up in fast food industry like Arby's and Buffalo Wild Wings.
Last paragraph on this article:
https://www.fershman.com/articles/private-equity%E2%80%99s-s...
This "vampire the company into a debt spiral" strategy is definitely not what happened in these cases, though we can argue about whether the end product is better or worse off for it. I'm certainly not lining up at Arby's, Dunkin, or Buffalo Wild Wings. Still, I think that question is essentially irrelevant to the topic at hand: this is a private equity firm that's legitimately trying to make the company healthier on business fundamentals.
Comment by petesergeant 3 days ago
Comment by anamexis 3 days ago
Comment by gruez 3 days ago
Comment by petesergeant 3 days ago
People mean "acquired by a Private Equity firm". You can learn what one of those is here: https://en.wikipedia.org/wiki/Private_equity_firm
Comment by krferriter 3 days ago
Comment by anamexis 3 days ago
Comment by Shorel 2 days ago
I rejected porkbun in favour of hostinger just because porkbun is from the USA and hostinger is from Europe.
Comment by petesergeant 3 days ago
Comment by somat 3 days ago
Comment by analog8374 3 days ago
Ya every time I installed a slightly involved CMS it was a broken headache for some technical reason, so I gave that up. Made my own superuninvolved CMS and that works fine.
Comment by jason_oster 3 days ago
Comment by toast0 3 days ago
But I don't think it's a business they really nurture. There's no way to setup automatic payments, which feels important as you have many domains. And setting glue records requires a support request, where as most other registrars provide user facing interfaces to do it without help from a support rep.
Comment by js2 3 days ago
Comment by cobertos 3 days ago
Comment by indigodaddy 3 days ago
Comment by kbolino 3 days ago
Most websites don't use CAA records at all. The records can only narrow what CAs are acceptable down from the end user's root trust store, they can't add new CAs to it. And CloudFlare is typically in charge of managing its customers' certificates, so they add CAA records for their own CAs.
If you don't trust CF to manage your certs, you are not in their target market and generally should not use their products.
https://developers.cloudflare.com/ssl/reference/certificate-...
Comment by indigodaddy 3 days ago
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Comment by IAmGraydon 2 days ago
Comment by alterom 3 days ago
I purchased a domain name from them yesterday, in addition to a few I already had.
This will be the last purchase unless I see some significant traction in the case we're discussing in particular, and company wide in general.
Hope others will do the same. Not punishing this behavior is encouraging such abuse in the entire industry (if Namecheap gets away with that, everyone else will follow).
Comment by ryandrake 3 days ago
Comment by sourcecodeplz 3 days ago
but "numbers guys" say no, we need squeeze profits short term..
Comment by CuriouslyC 3 days ago
Comment by yurishimo 3 days ago
If cloudflare gets mad at you (even accidentally) and cancels your account then you lose everything. At least if you separate them, there is a chance that you won’t lose access to both at one time. Given that domains are generally a one time setup after purchase (especially if you use cloudflare for DNS) then I think the minor inconvenience is worth it, personally.
Comment by ryandrake 3 days ago
Comment by dylan604 3 days ago
Comment by rkagerer 3 days ago
Comment by pelagicAustral 3 days ago
These days I just use Cloudflare and Marcaría for stuff thats not available on Cloudflare. CF may not be the most trustful company out there, but it is nice to have everything in one ecosystem. Plus, you can deploy a site using their workers, so essentially you can go from domain name to website in 5 minutes including ssl and whatever else you can think of, including bot protection and good metrics.
Comment by robotnikman 3 days ago
Ahhh crap, there goes the company down the toilet. And they were the place I trusted to buy my domain names from.
Comment by echelon 3 days ago
I'll have to move providers.
Comment by ericholscher 3 days ago
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Comment by em-bee 3 days ago
porkbun is chinese food. not my favorite. to much dough...
Comment by gnabgib 3 days ago
Comment by kasumispencer2 3 days ago
Comment by em-bee 3 days ago
Comment by gnabgib 3 days ago
- Pork bun (the food) isn't always too much dough (significantly supplier dependent, you've apparently not had good ones - yelp is for this)
- Jokers in card games aren't positive, they're wild
Comment by em-bee 3 days ago
they are primarily of chinese origin. i know them from living in china and travelling in asia. how is that a stereotype? and more importantly, what's gross about it? or how is it racist? i didn't say anything about chinese people, nor did i claim that all chinese eat porkbuns. that would be a possibly racist stereotype.
sure, it's a generic name, and you could name anything that is a bun with pork a porkbun. but that doesn't negate what i said.
i have lived and traveled to many countries on four continents. but apparently i have not travelled enough to ever come across porkbuns that are not the chinese kind. apologies for my ignorance.
i suppose german Speckknödel could translate to porkbun too. my bad.
in most cards games i know, the joker is a positive wild card, because you can use it as a fill in for any other card you are missing. how is that not positive? and the goal here is to point out that a positive association for joker exists. the existence of negative associations does not negate that.
Comment by 5874632992 3 days ago
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Comment by musabilhan 3 days ago
Also found this list: https://www.forbes.com/advisor/business/software/best-domain...
Might be relevant for others looking for alternatives
Comment by nasso_dev 3 days ago
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Comment by Faaak 3 days ago
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Comment by nikolay 3 days ago
As far as I recall, Namecheap was based in Eastern Europe - as an Eastern European, I can tell you that I would never put anything important in an Eastern European company! Their new Spaceship offshoot is lipstick on a pig, literally.
Cloudflare is also not a good choice - you have no support! Porkbun may seem cool, but I'm not impressed as they lack some basic features such as profiles, let's say.
Comment by paraknight 3 days ago
Try it for yourself, use their website to explore some domains you might like and watch them register from right under you and price gouge.
Comment by starwatch 3 days ago
https://en.wikipedia.org/wiki/Controversies_surrounding_GoDa...
Admittedly any company will have it's share of controversies over time. But their history speaks to a value system that doesn't square with some of the foundational values of the internet (openness, decentralisation, user empowerment) imo.
Comment by __m 3 days ago
Comment by qingcharles 3 days ago
Thankfully (and scarily) they did the same as you -- they removed the 2FA for me via chat so I could log in and reset it :D
I only have one domain left in there now...
Comment by syntex 3 days ago
Since then, my domain's reputation has been affected, and I often get security warnings when trying to access my own website through my company's VPN.
Namecheap simply informed me that it had been a mistake, but the damage was already done, and the issue still persists.
Comment by andrewstuart 3 days ago
Always strenuously denied by the name cheap CEO “we do not front run domain names!”.
I’d never do a domain name check there again.
Comment by keane 3 days ago
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Comment by Bender 3 days ago
There should probably be a deadpool board that lists all the registrars and lets people bet on which will be the last ones standing. I am going to guess a couple of the last ones standing (that still have something resembling technical staff) will be Amazon and Cloudflare and to be clear I did not say anyone can reach their technical staff.
Whatever the consensus will ultimately be in this thread this week will probably be registrars we perform libation for in the coming years.
Comment by daneel_w 3 days ago
Comment by mat_epice 3 days ago
Comment by reddalo 3 days ago
The only downside is that they use Cloudflare DNS behind the scenes, so when Cloudflare goes down, your website goes down too unless you use third-party DNS.
Comment by ranger_danger 3 days ago
Comment by ssl-3 3 days ago
You can always use third-party DNS if that's what you wish to do. That should be a supported configuration with ~any registrar (and if it isn't, avoid them).
You can run your own (first-party!) authoritative nameserver(s) for your domain, if you want to, and you can even do this on hardware that you can see and kick. A nameserver isn't particularly hard to set up in a sensible fashion.
However it happens, eliminating Cloudflare's DNS from the equation is easy. The TLD nameservers (for .com or .net or whatever) will cheerfully direct resolvers towards whatever nameserver(s) you specified as part of your domain registration.
After that, when Cloudflare DNS dies on any random Tuesday afternoon, your domain will still work. (Maybe it won't work for those using Cloudflare's 1.1.1.1, but those people may have bigger issues on that particular Tuesday.)
Comment by janalsncm 3 days ago
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Comment by daneel_w 3 days ago
Edit: I feel that it's pertinent to point out one of these experiences that were particularly bad. About two years ago I tried to register an IDN (internationalized domain name) with them. The registration succeeded according to their interface. Money was deducted. The domain did not appear in my inventory. My support ticket took several days to receive attention and was just closed with the almost arrogant response, "you probably did some mistake", with no further information or support. My second support ticket, too, took several days to get a response, and it was then revealed that the problem was that they weren't capable of registering IDNs under that specific TLD, for unknown reasons. That support ticket was also closed without allowing me to respond, so I had to open a third ticket just to get my money back.
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Comment by ufmace 3 days ago
I know, Amazon isn't super cool, and are imperfect in a bunch of ways. But at least it appears to be highly configurable and cheap, and Amazon ain't gonna get bought out by private equity and enshittified, legally bullied into oblivion, generally has pretty good quality and competent support, and has plenty of experience in not handing the keys to your castle of services to any random phone caller with a sob story.
Comment by soul_grafitti 3 days ago
Disappointed in the VC move but I don't have any complaints at the moment. I have had good experiences with Cloudflare for other services so feel predisposed to them.
Comment by sashk 3 days ago
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Comment by bluehatbrit 3 days ago
I'm done cheaping out on critical stuff now, especially the domain registrar.
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Comment by privacyishuman 3 days ago
Comment by sirnicolaz 3 days ago
Comment by Aardwolf 3 days ago
Comment by sashk 3 days ago
Comment by FDDTeardown 2 days ago
Comment by actualwill 3 days ago
Comment by unsupp0rted 3 days ago
Comment by allarm 3 days ago
Comment by unsupp0rted 2 days ago
HN is a community of rationalists, until something happens that makes them angry, then they become short term thinkers and sharpen the pitchforks.
Comment by allarm 1 day ago
Thank you.
Comment by Goofy_Coyote 3 days ago
Same thing that’s happening with BitWarden.
I just moved my email domain off to PorkBun.
Move NOW before it becomes a problem. It WILL knock on your door too. Talking from experience, had my whole very small one-man business shutdown over night by Site5 (hosting) when I was a student, sent me into debt trying to keep my customers, and I had to shut it down.
Move off of the companies that obviously don’t care to the ones that might care a little bit (no guarantees this doesn’t happen to porkbun either though).
Comment by CharlesW 3 days ago
Comment by reddalo 3 days ago
Comment by justsomehnguy 3 days ago
Oh, hey, reddalo! We think you should have paid $995.00 for it. Give us that amount while the thing we sold you is hold as a ransom.
Comment by CharlesW 3 days ago
Comment by 6510 3 days ago
I'm happy it isn't state enterprise tho as that would probably be even worse.
Comment by drpixie 3 days ago
Comment by _hmj 3 days ago
Comment by TZubiri 3 days ago
I was taught not to count the margin of your vendors, but you at least need to make sure they have healthy margins so they are happy with your business and not constantly hungry and looking for other sources of income, even if it means betraying you.
Comment by _hmj 3 days ago
Comment by cryostasis 2 days ago
Comment by blinding-streak 3 days ago
Comment by tarr11 3 days ago
Comment by rwyinuse 3 days ago
Comment by allarm 3 days ago
Comment by machomaster 3 days ago
Comment by sparrish 3 days ago
Comment by ivan_gammel 3 days ago
Comment by bluebarbet 3 days ago
Comment by Faaak 3 days ago
Comment by Aardwolf 3 days ago
Comment by Havoc 3 days ago
Comment by jojobas 3 days ago
Comment by mat_epice 3 days ago
Comment by arjie 3 days ago
Comment by nairboon 3 days ago
Comment by jojobas 3 days ago
Account of 14 years, always paid from the cards in the same name. Can't think of any valid reason to do this, hope they lose most of their customers and go bankrupt.
Comment by cowlevel 3 days ago
Comment by AndrewKemendo 3 days ago
I’ve used them exclusively since 2011 and it’s been nothing but wonderful
Comment by alfg 3 days ago
Cloudflare has been pretty reliable so far. I've been using their services since the beginning.
Comment by Computer0 3 days ago
Comment by convolvatron 3 days ago
Comment by ranger_danger 3 days ago
Personally I would not want the US government controlling and micro-managing who gets to have a .com domain.
Comment by convolvatron 3 days ago
Comment by nulbyte 3 days ago
Comment by convolvatron 3 days ago
Comment by thequux 3 days ago
Comment by londons_explore 3 days ago
DNS etc can be run by third parties
Comment by thequux 3 days ago
On the other hand, if you want to have a say in how other registries are run, then consider joining an at-large structure (ALS) local to you or the Non-Commercial Stakeholders Group: https://www.icann.org/resources/pages/civil-society
Comment by proxyscore 3 days ago
Besides, which government do you want to run .com domains
Comment by sieabahlpark 3 days ago
Comment by Luker88 3 days ago
Any experience? Are there any with updatable records through some API that does not just give access to the whole account?
Comment by crossroadsguy 3 days ago
Comment by Animats 3 days ago
Comment by snowchaser 3 days ago
Comment by blinding-streak 3 days ago
Comment by weird-eye-issue 3 days ago
Comment by jiggunjer 3 days ago
Comment by weird-eye-issue 3 days ago
Comment by tatersolid 1 day ago
Comment by fchicken 3 days ago
Comment by fchicken 2 days ago
Joker has no 3rd party scripts on their website, porkbun uses gstatic
Comment by Hobadee 3 days ago
Comment by charcircuit 3 days ago
Comment by M_bara 3 days ago
Comment by skoskie 3 days ago
Comment by maxlin 2 days ago
Comment by Georgelemental 2 days ago
Have been happy with Porkbun so far.
Comment by Benard-dev 3 days ago
Comment by Aardwolf 3 days ago
Comment by Benard-dev 3 days ago
Comment by TZubiri 3 days ago
But maybe if you have 1 (one) backup domain like mydomain.net then you can host that on another vendor. But I'd rather just fail and focus on restoring at that point, you are still losing all traffic to the main domain, and contacting users with a secondary domain they've never heard off is a security posture nightmare and unprofessional.
Comment by K2h 3 days ago
Comment by gsky 3 days ago
Comment by amelius 3 days ago
Comment by konart 3 days ago
Comment by bityard 3 days ago
Comment by Terr_ 3 days ago
OK, but seriously, if my domain name vanishes all the things I won't be able to log into are insane. Over the last thirty years, many many more "little people" have come to rely a lot more heavily (and immediately) on their domains working.
Comment by pmkary 3 days ago
Comment by gruez 3 days ago
Weird argument. Given they're in the US, not complying with US sanctions on Iran isn't an option either.
Comment by pmkary 3 days ago
Comment by Aurornis 3 days ago
That’s not how sanctions work. A company can’t knowingly service a customer under sanctions. If your account was termination for sanction related reasons, they have no choice but to shut it down as fast as possible once they know that fact.
They cannot continue to service it for a few days or even service transfer requests. It’s a hard stop.
Comment by pmkary 3 days ago
Comment by Aurornis 3 days ago
Sanctions are a hard cutoff. There isn’t room to allow serving sanctioned customers for a little while or giving them services to allow an off ramp. Sanctions mean “You must not serve these customers”. As soon as a company discovers they’ve been accidentally serving a sanctioned customer, they must stop immediately. If they were to continue giving them service or a grace period, they are violating the sanctions.
Comment by allarm 3 days ago
Comment by Joker_vD 3 days ago
Comment by caymanjim 3 days ago
Comment by justsomehnguy 3 days ago
No, I don't think so.
Comment by pmkary 3 days ago
Comment by debazel 3 days ago
Comment by allarm 3 days ago
Comment by m3047 3 days ago
Comment by writtenone 3 days ago
Comment by assimpleaspossi 3 days ago
I repeat. This was on Reddit. Consider what credibility there might be.
Comment by asxndu 3 days ago
It turns out it was solid to MBA, PE bros [0].
This explains the detoration of services.
[0]: https://www.wsj.com/business/deals/cvc-strikes-1-5-billion-d...
Comment by shuttlewright 3 days ago
Comment by freelancerops 3 days ago
Comment by MOBAZHA 3 days ago
Comment by Shamie22 2 days ago
Comment by catsversusrats 3 days ago
Comment by jon128 3 days ago
Comment by r0xz 3 days ago
Comment by EtienneDeLyon 3 days ago
Comment by farlight 3 days ago
https://news.ycombinator.com/item?id=30504812
(Before reacting to the headline, please read at least some of the discussion.)
Comment by Sparkle-san 3 days ago
[0] https://news.ycombinator.com/item?id=30507103
[1] https://en.wikipedia.org/wiki/Namecheap#Termination_of_servi...
Comment by janalsncm 3 days ago
On the other hand, most of us probably can imagine not checking our email for three days, getting caught up in some automated purgatory, and experiencing customer neglect. We can imagine this because it is the default customer experience these days.
Comment by lstodd 3 days ago
This was a poorly thought-out virtue-signalling knee-jerk back then and of course everyone in their right mind transferred their domains out because this is not how you do business.
Comment by Joker_vD 3 days ago
Comment by machomaster 3 days ago
Comment by tbrownaw 3 days ago
Comment by machomaster 3 days ago
Comment by ManuelKiessling 3 days ago
Now what?
Comment by RoisinSapphire 3 days ago